About Us
We are a dedicated team of insurance professionals committed to delivering quality, affordable, and reliable insurance solutions for individuals, families, and businesses across Kenya.
Protecting What Matters Most — With Efficiency and Care
Double Care Insurance Agency began in 2015 with a simple mission: to make insurance accessible, transparent, and customer-focused. Over the years, we’ve grown into a trusted agency partnering with Kenya’s leading underwriters, offering a wide range of insurance products that safeguard health, property, travel, businesses, and livelihoods.
Whether you need comprehensive medical cover, reliable motor insurance, or specialized business protection, we listen to your needs, source the best options, and walk with you every step of the way—from policy setup to claims settlement.
Our Mission
To provide quality, affordable, and convenient insurance solutions while delivering an exceptional customer experience. We aim to build long-term relationships through professionalism, integrity, and timely service, ensuring our clients always feel supported and protected.
Our Vision
To be among the top ranked insurance agency in the region and beyond, offering the best service
and insurance advice.
Core Values
OUR VALUE PROPOSITION
At Double Care Insurance Agency, we are keen to build and support lasting relationships with our customers by ensuring we provide services and products that suit our customers’ needs in a professional, ethical and timely manner.
We aim to:
- Work with recognized professional insurance underwriters to provide the quality and effective service you deserve.
- Deliver first class, specialized pre and post sale support ensuring seamless service.
- Establish prompt delivery of the service and products we have promised.
- Consistently act on customer feedback to meet demands of the ever-changing market.
- Incorporate value-add services like Employee wellness programs for our insured clients.
- Provide 24-hour support for any distress in relation to our services or products.
OUR PRODUCTS
We offer a comprehensive range of insurance products designed to protect what matters most to you and your business.
Medical Insurance
Motor Insurance
Domestic Cover
Fire & Burglary
Travel Insurance
Crop Protection
Personal Accident
Professional Indemnity
Contractual Liability
OUR APPROACH
Our customer-centric approach ensures you get the best insurance solutions tailored to your specific needs.
- Listen to customer needs to identify suitable products
- Enquire about budget and specific product requirements
- Source affordable quotation options from top underwriters
- Advise on the best product options with professional guidance
- Support the customer’s final decision on product choice
- Manage all documentation and policy setup
- Provide continuous after-sale service and support
Our after-sale services include monthly statements, membership cards, certificates of insurance, wellness camps, quarterly service meetings, and dedicated claims follow-up for all insurance classes.
OUR CUSTOMERS
We proudly serve both corporate clients and individuals with our tailored insurance solutions.
Corporate Clients:
Individuals
We provide personalized insurance solutions for individuals and families.
OUR KEY PARTNERS
Our network of trusted partners ensures we deliver comprehensive services and support.
ADDITIONAL VALUE ADD SERVICES
Beyond standard insurance coverage, we provide these valuable services to enhance your experience:
- 24-hour support for any insurance-related distress
- Product sensitization and education on applicable benefits
- Wellness and medical camps for health insurance clients
- Personalized claims submission and follow-up with underwriters
- Timely submission of customer statements and reports
- Regular policy reviews to ensure continued relevance
- Risk assessment consultations for businesses
